Return and Exchange Policy

At ZenLush Perfumes, we value quality and customer satisfaction. Due to the nature of fragrance products, we follow a strict return and exchange policy.

Eligibility

Returns or exchanges are accepted only if:

  1. The product received is damaged
  2. The product is defective
  3. The wrong item was delivered
  4. Requests must be raised within 48 hours of delivery.

Product Condition

To qualify for a return or exchange:

  1. The product must be unused, unopened, and in original packaging
  2. Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  1. Opened or used perfumes
  2. Products damaged due to improper handling
  3. Items purchased during promotions or clearance sales (unless damaged)

Process

To request a return or exchange:

  1. Email us at Zenlushperfumes@gmail.com
  2. Include your order number and clear images or video showing the issue
  3. Our team will review and respond within 2–3 business days

Shipping

  1. If approved due to damage or defect, ZenLush Perfumes will cover the return shipping cost
  2. Exchanges are subject to stock availability

Important Note

ZenLush Perfumes reserves the right to decline requests that do not meet the above conditions.

Contact

For questions or assistance, reach us at: Zenlushperfumes@gmail.com